shipping & returns.

Every cable is built to order. The current lead time is approximately 3-5 working days before dispatch; the delivery times below are in addition to this. This policy applies to any order you place with us and forms part of our terms & conditions.

delivery rates

Free Royal Mail 48 shipping applies to UK orders only. Orders ship Monday to Friday. All delivery times and dates are given in good faith but are estimates only. If you select an expedited option, we will follow up after you place the order with any additional shipping information.

If your delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated delivery date. This does not affect your statutory rights.

international orders

Some international deliveries may be subject to rules and restrictions, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live, and for any such additional costs or taxes. For information about the customs process, email info@cxnnected.co.uk.

returns & cancellations

Because each cable is hand-made to your specifications (including your choice of connectors, length, colours and termination), the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. Orders cannot be cancelled once production has begun.

faults

This does not affect your statutory rights. If your cable is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Please contact us within 30 days of receiving your order if you believe there is a fault.

questions

Any questions about shipping or returns — get in touch or email info@cxnnected.co.uk.